Lead and support our front-line team members. Build your leadership skillset in this key role! Front Office Manager – Permanent Fulltime.

Reporting to our Director of Finance & Support Services, the Front Office Manager has the overall responsibility for ensuring delivery of excellent customer service and revenue protection through timely and accurate processing of admissions. The successful candidate will provide effective leadership and support to a large team that cover various admin functions within the hospital.

Key accountabilities:

• Managing the patient administration process which include: scheduling, booking, verifying patient’s health fund coverage and providing accurate cost estimate / informed financial consent
• Ensure accurate and timely provision of paperwork / certificates related to admissions required to submit claims
• Liaise with internal and external customers / stakeholders to assist with the admission process
• Provide leadership and ongoing training to admin staff
• Support the culture for continuous improvement and lead the change management process where required.
• Demonstrate the Ramsay Way

To be successful for this role you will bring:

• Experience in all areas of front office management, preferably within a health setting
• Demonstrated ability to successfully manage individuals and work groups
• Demonstrated commercial acumen, attention to detail and ability to prioritise workload
• Excellent communication, customer service and organisational skills
• Willingness to learn, be flexible and ability to adapt to changes
• Ability to understand and apply the practicalities of health fund contracts

Desirable Criteria:

• Tertiary qualification in Business Administration or related discipline
• Knowledge of Health Fund contracting system and processes
• Experience within health care setting
• Meditech or similar patient administration software experience

Remuneration

Will be based on experience level and qualifications.

About Us

Port Macquarie Private Hospital is an acute Hospital offering medical, surgical and rehabilitation. It has been a leading provider of healthcare for this community for over 40 years. With 72 beds, Port Macquarie Private Hospital offers a comprehensive range of services including Bariatric, Dental, General Surgery, Gynaecology, Ophthalmology Orthopaedic, Plastic Surgery, Urology, Vascular, Day surgery and medical services.

The Hospital is owned and operated by Ramsay Health Care, Australia’s largest and most respected private hospital operators. Ramsay Health Care is an international company.

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Must provide a National Police check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

If you have any questions about this opportunity, please contact:

Paul Woolfe Director of Finance and Support Services

Email: WoolfeP@ramsayhealth.com.au